Help center

CNC wood machining offers diverse applications! Our CNC wood lathes can create intricate wooden components like staircase columns, Roman columns, table and chair legs, wood bowls, and various crafts with rotating surfaces. They’re perfect for producing furniture parts, children’s bed posts, musical instruments (like flutes and suonas), and everyday items like rolling pins and tool handles. Unlike steel, wood machining allows for more artistic designs and is ideal for small-to-medium woodworking businesses looking for batch production with flexible shape settings and quick style changes.

You can easily obtain our contact information and detailed machine specifications through multiple convenient channels. Simply fill out the inquiry form in the “Get An Instant Quote” section at the bottom of this page with your requirements, and our technical support team will respond promptly during business hours via live chat. For specific machine parameters, we provide comprehensive specification sheets for each model. If you need additional technical details or personalized assistance, our experts are ready to provide dedicated support tailored to your specific needs.

Yes! We proudly serve customers worldwide and export our CNC machines worldwide. We handle all export formalities, including customs clearance, shipping arrangements, and necessary documentation. For international orders, we typically use terms based on your location and preferences. Our logistics team will coordinate with you to determine the most efficient shipping.

For those new to CNC machining, we generally recommend starting with user-friendly CNC machines that feature intuitive software and simplified controls. These entry-level systems are designed specifically for easier learning and operation, helping beginners quickly grasp basic skills. To ensure your peace of mind, we provide 24/7 remote technical support, reliable spare parts supply, and optional on-site engineer dispatch when needed. We also offer a variety of video tutorials and operation guides to help you get started smoothly and build confidence in using the equipment.

Our CNC routers, developed and manufactured in-house by Alpha CNC, are renowned for their precision and reliability. Prices vary depending on the model and configuration, catering to a wide range of needs, from hobbyists to industrial-grade machines. For detailed pricing and current promotions, please visit our page, fill out the form below with your requirements, or contact our sales team at amanda.lee@alphacnc.com. We offer highly competitive pricing while guaranteeing quality！

Our CNC machines are versatile and can cut and engrave a wide range of materials, including wood, MDF, acrylic, plastics, soft metals, and even composite materials. The maximum cutting thickness depends on the model: our standard machines typically handle materials up to 100mm thick, while industrial models can go up to 200mm. For specific material capabilities, check the technical specifications on each product page.

Our CNC engravers are designed for seamless compatibility with a wide range of mainstream software. We also provide user-friendly proprietary software especially suitable for beginners. All machines support standard file formats such as G-code, making it easy to integrate into your existing workflow. For software tutorials and further support, please feel free to contact us at amanda.lee@alphacnc.com or via +8618615409281 (Phone/WhatsApp/WeChat).

Yes. Many of our CNC machine models offer support for optional rotary attachments, enabling precise engraving on cylindrical objects . The system is designed for easy integration and flexible operation. For specific compatibility information and technical details, please reach out to our support team at amanda.lee@alphacnc.com or via +8618615409281 (Phone/WhatsApp/WeChat).

We offer tailor-made solutions to meet specific project needs, including custom table sizes, spindle power upgrades, specialized software configurations, and custom engraving tool kits. Whether you require a larger work area for processing large materials or higher precision for engraving intricate designs, we can tailor our machines to your unique needs. We will do our best to meet your requirements.

Yes. Our CNC routers can be tailored to handle non-standard materials such as aluminum, acrylic, or fiber composites. Customizations may include upgrading the spindle (e.g., high-frequency water-cooled spindles for metal), reinforcing the frame, or adding laser modules for precise engraving on delicate surfaces. Share your material specs, and we’ll propose a configuration optimized for your use case.

Absolutely. Our CNC machines are designed for broad compatibility with industry-standard software. For specialized workflows, we can provide guidance on software selection and basic configuration to ensure compatibility with our systems. While we do not develop custom software, our technical team can assist with setting up and troubleshooting standard software to meet your project requirements.

Lead times vary based on complexity. For highly specialized requests (e.g., multi-tool changers or hybrid engraving/cutting systems), we’ll provide a timeline after evaluating requirements. All custom units undergo rigorous testing to ensure performance and reliability before shipment.

Yes! We offer genuine spare parts for all our machines, including drill bits, spindles, guides, and controllers. Simply contact our support team with your machine model and part requirements. We offer shipping, ensuring a fast replacement.

We proudly offer a comprehensive 3-year warranty on all our CNC engraving machines. This coverage includes manufacturing defects, critical components (such as the spindle, motors, and controller), and replacement of any faulty parts. Additionally, we provide ongoing technical support to ensure your machine operates smoothly and efficiently. For more details or to discuss your specific needs, please fill out the form at the bottom of this page 【Get An Instant Quote】with your contact information, and our support team will promptly assist you.

Contact our 24/7 remote support for immediate help. Most issues are resolved online. If hardware fails under warranty, we quickly ship replacement parts. Limited on-site service is available in some regions by special request. We ensure minimal downtime.

Yes. You can find many helpful operation and maintenance videos on our social media channels (links in the lower-left corner of this page). For immediate help, our 24/7 remote support is always available. We also supply all genuine spare parts for long-term maintenance.

We strive to make the checkout process as smooth as possible. Our standard payment options typically include major credit cards and bank wire transfers. For the most accurate and up-to-date information on all available payment methods, please contact our sales team directly. All transactions are processed using high-level security protocols to protect your information.

We take your privacy and security extremely seriously. Our website utilizes industry-standard encryption to create a secure connection and protect any data you submit.

Yes, we provide formal documentation for all orders. A detailed commercial invoice will be issued upon order completion. If you require a pro forma invoice in advance for budgeting, company approval, or to estimate import taxes and duties, please contact us.

We are confident in the quality of our CNC machines and offer a comprehensive return policy to provide peace of mind. Please contact our sales team for detailed terms, timeframes, and conditions. While we are proud to say that our machines are renowned for their reliability and have an exceptional zero-return record, this policy is designed to ensure your complete satisfaction and confidence in your investment.

For large equipment like CNC machines, we primarily use sea freight due to its cost-effectiveness and reliability for heavy shipments. Delivery time depends greatly on your destination: typically 2–4 weeks for nearby regions. Smaller parts and accessories may be shipped via air freight for faster delivery. We provide a specific delivery estimate based on your shipping address during order confirmation.

All CNC machines are securely packaged in standard boxes and cabinets with internal support and cushioning to protect against vibration, shock, and moisture. Key components are individually packaged and reinforced. Each shipment undergoes a pre-shipment inspection to ensure secure packaging that meets international shipping standards.

After your order is shipped, we’ll provide you with a tracking number. For most packages, you can use this number to get real-time updates on the shipment. If your package is managed by a freight forwarder, you can also share tracking information with them for closer monitoring and smoother customs clearance. If you have any questions accessing or interpreting your tracking information, we’re here to help.

Yes, we provide shipping services to most countries worldwide. The total delivery time and cost may vary depending on your location. Rest assured, we will supply all necessary shipping and order documentation to support a smooth delivery process.